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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Spanish Speaking Customer Service Support - Hybrid Schedule

Oxford,   OX4 4GB - UK

ID: 6476 REQID: Customer Support/Client Care External Employee Full Time

Spanish Speaking Customer Service Support - Hybrid Schedule


Join our team as a Spanish Speaking Customer Service Support for our rental’s platform, where you'll enjoy a competitive compensation of £13 per hour and the flexibility of a hybrid work schedule. In this role, you'll tackle a diverse array of customer inquiries and technical challenges, ensuring optimal resolutions and high levels of satisfaction. With a focus on achieving defined KPIs, you'll swiftly diagnose issues, triage incidents, and collaborate with relevant teams to streamline the resolution process. Your proficiency in delivering exceptional customer service amidst technical complexities will be paramount in this role.


The ideal candidate for this position will possess 1-3 years of demonstrated experience in customer service, with a particular emphasis on technical troubleshooting and issue resolution. Strong problem-solving abilities are essential, allowing for the creative resolution of customer concerns with minimal direction. Candidates should demonstrate a collaborative and adaptable mindset, characterized by a positive, team-oriented attitude and a readiness to embrace change. Confidence in handling customer complaints, mediating disputes, and effectively troubleshooting technical issues is necessary. Fluency in both written and spoken English and Spanish is essential to effectively communicate with our diverse customer base. A proven track record of meeting and exceeding customer satisfaction targets and operational metrics is highly desirable.


Visit our website to learn more about our openings!

 

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

 

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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