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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Oxford UK Based Customer Support (Spanish/English)

Oxford,   OX4 4GB - UK

ID: 6589 REQID: Customer Support/Client Care External Employee Full Time

Oxford UK Based Customer Support (Spanish/English)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? Join our team as a Customer Support Representative in Oxford, UK! We offer a competitive pay rate of £13/hr and a hybrid work arrangement, allowing you to enjoy the flexibility of remote work while still collaborating with our team in the office.


  • Handle inbound/outbound calls, emails, or chats in English and Spanish according to company policy.
  • Identify and resolve customers’ requests, questions, or complaints using relevant knowledge base tools or technical resources.
  • Ensure excellent troubleshooting documentation and follow best practice incident management processes to meet KPIs.
  • Collaborate with colleagues to share best practices and escalate complex tickets to 2nd tier support for resolution.
  • Comply with global support tasks and meet support KPIs such as initial response time and client happiness rating.


  • 1-3 years of proven experience in a Customer Service position with technical skills and troubleshooting abilities.
  • Strong problem-solving skills with the ability to creatively resolve customer issues.
  • Positive, friendly, and customer-oriented attitude with a team player mentality.
  • Experience in handling complaints, mediation, and troubleshooting technical issues.
  • Fluency in written and spoken English & Spanish (C1 level).
  • Ability to multitask in a fast-paced environment and execute tasks diligently.
  • Willingness to work from the Oxford office a minimum of 3 days per week.

Visit our website to learn more about our openings!


There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.


ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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