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Member Services Coordinator
Quincy, MA 02169 - US
ID: 15437
REQID:
Customer Support/Client Care
External
Employee
Full Time
Member Services Coordinator
Our partner is looking to hire a Member Services Coordinator
to support and resolve member communication while maintaining accurate records
and meeting deadlines.
This remote role has both data entry and customer service
components. It will require strong
communication skills, attention to detail, and comfort using digital tools like
Microsoft Office and the company database.
The pay for this role is $20/hour which includes paid
training.
This role requires some on-site training in the office located
in Hingham, MA but it is primarily remote, and equipment will be provided.
Responsibilities:
- Manage
and document member communication in a case management system
- Communicate
resolutions clearly via phone and written correspondence
- Research
and resolve service issues while meeting compliance timelines
- Collaborate
with internal teams and escalate complex cases as needed
Qualifications:
- One
year in a role with experience in resolving customer concerns with
professionalism and empathy
- Proficiency
and confidence working with digital tools and databases.
- Strong
writing skills and comfort explaining detailed information
- Must have a wired internet connection and quiet space for this remote work set-up
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
