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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Lifeline Representative ($20/hr)

Framingham, MA  01702 - US

ID: 8580 REQID: Customer Support/Client Care External Temporary / Contract Full Time

Lifeline Representative ($20/hr)

About the opening:

  • Overnight shifts
  • $20/hr pay rate
  • Part-time: at least 2 shifts per week
  • Training would be in the Framingham office then remote work arrangement after training


  • Answer incoming calls from individuals facing mental health issues, crises, suicidal thoughts, or other stressful situations
  • Show extreme empathy while removing personal judgment
  • De-escalate callers with support from the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies


  • High school degree
  • Preferred: Prior telephone/call-center experience focused on providing emotional support
  • Experience with data gathering techniques
  • Proficient in Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Requirements: Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with a microphone compatible with the computer
  • Quiet workspace for remote work
  • Availability for at least 2 shifts per week

Visit our website to learn more about our openings!

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.


ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Apply Now


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