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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Lifeline Call-Taker (Part-Time, Overnight Shift)

Framingham, MA  01702 - US

ID: 8560 REQID: Customer Support/Client Care External Temporary / Contract Part Time

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as 988 Lifeline Call Takers. Beginning July 16, 2022, 988 will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors. This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office, followed by a remote work arrangement. Applicants must be available for at least 2 shifts per week.


  • Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
  • Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
  • De-escalate callers with the assistance of the call site supervisor when necessary
  • Be prepared to contact 911 on behalf of the caller in critical situations


  • High school degree
  • Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
  • Experience with data gathering techniques
  • Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must be able to attend training in Framingham, MA
  • Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
  • Quiet workspace for remote work
  • Availability for at least 2 shifts per week

Visit our website to learn more about our openings!

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.


ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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