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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Customer Service and Data Entry Specialist ($19/hr)

Boston, MA  02110 - US

ID: 8485 REQID: Customer Support/Client Care External Employee Full Time

Customer Service and Data Entry Specialist ($19/hr)


About the opening:

  • Pay rate of up to $19 per hour
  • Opportunity to work with one of the leading healthcare organizations
  • Remote work arrangement
  • Must be able to commute to Needham, MA for training


Responsibilities

  • Respond professionally to customer inquiries on health insurance, offering support and clarity. Provide empathetic assistance for understanding benefits and navigating the claims process.
  • Ensure precise entry of customer details, policy information, and claims data. Process policy changes, renewals, and updates while maintaining data integrity.
  • Investigate and resolve concerns related to billing, claims, and policy discrepancies. Collaborate internally for efficient issue resolution and maintain comprehensive documentation.
  • Assist with policy-related transactions and educate customers on available tools and wellness programs.
  • Generate reports on customer service activities, trends, and issues for process improvement. Collaborate with cross-functional teams to ensure smooth customer experiences and stay informed on industry changes.


Qualifications:

  • Minimum of 1 year experience in customer service and data entry roles, preferably in the health insurance industry.
  • Strong communication skills, both written and verbal
  • Proven ability to navigate a computer and willingness to learn new systems and softwares


Visit our website to learn more about our openings!

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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