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Professional Staffing Group is now ProPivotal! Same Ownership, New Name.

Bilingual Customer Service Support in Oxford, UK (Spanish/English)

Oxford,   OX4 4GB - UK

ID: 6590 REQID: Customer Support/Client Care External Employee Full Time

Bilingual Customer Service Support in Oxford, UK (Spanish/English)


About the opening:

  • Location: Oxford, UK
  • Pay Rate: £13/hr
  • Work Arrangement: Hybrid


Responsibilities:

  • Handle English and Spanish inbound/outbound calls, emails, or chats according to company policy.
  • Identify and resolve customer requests using relevant knowledge base tools or technical resources.
  • Ensure excellent troubleshooting documentation and follow best practice incident management processes.
  • Collaborate with colleagues to share best practices and escalate complex tickets for resolution.
  • Comply with global support tasks and meet support KPIs such as initial response time and client happiness rating.


Qualifications:

  • 1-3 years of proven experience in Customer Service with technical skills.
  • Strong problem-solving skills and a positive, customer-oriented attitude.
  • Fluency in written and spoken English & Spanish (C1 level).
  • Ability to multitask in a fast-paced environment and work from the Oxford office at least 3 days per week.

Visit our website to learn more about our openings!

 

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

 

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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