Crisis Call Center Agent (12am-8am shift – work-from-home) – Framingham, Massachusetts

Customer Service

Temporary

Framingham, Massachusetts

Onsite

$22

Customer Service

Onsite

$22

Framingham, Massachusetts

Temporary

We are seeking compassionate and dedicated individuals to join our team as a Call Center Agent in Framingham. This Center is a Lifeline that serves as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors. If you are emphatic and are willing to help Massachusetts residents going through mental health issues, we encourage you to apply. We have had success placing candidates in this call center when it opened in 2022 who are now working as supervisors.

Candidates must be able to attend on-site training in Framingham, MA and must be able to provide their own Windows PC for this role.

Key Details:

Schedule/Hours: 12am - 8am
Pay: $22/hour
Work Arrangement: On-site training in Framingham, MA. Work-from-home after training.

Responsibilities:

Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
De-escalate callers with the assistance of the call site supervisor when necessary
Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications:

High school degree
Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
Experience with data gathering techniques
Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
Must be able to work the overnight hours noted above
Must be able to work on-site in Framingham, MA for training
Must have a Windows PC for work-from-home shifts. The company does not provide equipment.

Disclaimer: There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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