Crisis Care Associate – Framingham, Massachusetts

A nationwide mental health crisis line is seeking compassionate Crisis Care Associates to provide immediate support to individuals experiencing emotional distress, mental health challenges, or suicidal thoughts. This role offers flexible scheduling to accommodate your availability and pays an estimated $22 per hour. Join a supportive team dedicated to making a meaningful impact on community health and reducing emergency service burdens.

Shift

• Varies based on operational needs
• Onsite in Framingham, MA

Why This Job Is Awesome / Your Impact

• Make a direct difference by supporting individuals in crisis
• Help alleviate pressure on emergency services
• Work in a caring, team-focused environment emphasizing mental health support
• Gain experience in crisis communication and de-escalation techniques

Responsibilities

• Respond promptly to calls from individuals in emotional or mental health crises
• Use active listening and empathy to support callers
• Apply de-escalation techniques to reassure and support callers
• Follow protocols to contact emergency services or support resources when necessary
• Document calls accurately and maintain confidentiality
• Transition smoothly between calls while maintaining resilience

Credentials

• High School Diploma or GED required

Required Experience and Skills

• Minimum 1 year experience in a customer-facing, call center, or related support role
• Proficiency with Microsoft Office/Microsoft 365 and Google Chrome
• Excellent verbal communication and active listening skills
• Strong empathy and ability to stay calm under stress
• Sound judgment aligned with established protocols