Desktop Support Technician – London, Greater London

If you are a customer focused IT support professional who enjoys solving hands on desktop issues, this role is a great fit. This position is fully on site in London and will be a highly visible support presence for the office.  Ideal candidates will have prior experience in an enterprise level company / large company (500+ employees).  

Key Details

• Location: London, W1D (Soho Square area)
• Work arrangement: Fully On-Site
• Schedule: Monday to Friday, 9:00am to 5:00pm 
• Pay rate: £18.50 per hour
• Contract: Initial one year contract with potential extension or conversion based on performance and business needs

Why This Job is Awesome / Your Impact

• You will be the primary on site desktop support presence for the London office and have real ownership of the day to day user experience.

Responsibilities

• Provide on site Tier 1 support for internal employees, troubleshooting common hardware and software issues
• Triage more complex issues, gather the right details, and escalate to the appropriate team when needed
• Manage a ticket queue with strong ownership, clear documentation, and timely follow through
• Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery
• Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed
• Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution

Required Qualifications

• 1 plus years of experience in IT support, desktop support, service desk, or a similar user facing support role
• Experience supporting both Windows and Mac users
• Practical experience with Active Directory tasks (for example account administration tasks)
• Experience working within a ticketing system (for example Jira or similar)
• Familiarity with device management concepts and tools such as Intune or Jamf
• Experience in an MSP environment