Database Support Team Manager ($25-26/hour) – Framingham, Massachusetts

This onsite leadership role is ideal for someone who loves organizing information, improving processes, and coaching a team to consistently high standards. You will help drive major database improvement work during a high priority period while supporting day to day quality and production.

Key Details

• Pay range: $25 to 26 / hour
• Work Arrangement: Onsite in Framingham, MA which will transition to hybrid after training
• Schedule: Monday to Friday, with options to work 7a-3p, 8a-4p, 9a-5p, 10a-6p

Why This Job is Awesome / Your Impact

• The database is the heart of the service, and your work directly improves how downstream teams serve people
• You will own meaningful projects, set standards, and create structure that improves quality and efficiency
• Strong training and development support, with room to grow into broader leadership

Responsibilities

• Oversee daily database maintenance to ensure information is accurate, consistent, and aligned with standards and style guides
• Lead a large conversion effort involving substantial manual updates and backlog reduction
• Identify weak points in data quality, taxonomy, formatting, and consistency, then drive practical improvements
• Build and manage timelines for routine upkeep, including annual updates and recurring maintenance
• Provide hands on support to the database team, answering live questions and coaching to improve quality and speed
• Collaborate with internal stakeholders to ensure the database supports service delivery needs

Required Qualifications

• Strong comfort with technology, including troubleshooting and learning new tools quickly
• High information retention and ability to learn complex health and human service content
• Strong attention to detail and a data quality mindset
• Self starter who can prioritize, create structure, and keep work moving
• Coaching and leadership capability, management experience helpful but not required

Preferred Qualifications

• Familiarity with public assistance programs or social services, professional or lived experience
• Experience with structured datasets, taxonomies, or standards based content environments
• Interest in team development and continuous process improvement