Client Onboarding/Implementation Specialist (Hybrid) – Hingham, Massachusetts

We are hiring an Implementation Specialist to support the onboarding of new and existing client accounts and help drive a smooth transition from sale to service. This is a detail-heavy, process-driven role for someone who enjoys coordinating across teams, keeping systems accurate, and ensuring partners stay on track. 

Key Details
* Work Arrangement: Hybrid with Tuesdays and Wednesdays being onsite in Hingham MA 
* Schedule: Monday - Friday 8:30am - 4:30pm
* Type: Contract through May 2027 with opportunity to extend
* Pay Rate:  $46/hour

Why This Job is Awesome / Your Impact
* Own the implementation workflow from kickoff through handoff to the service team
* Serve as a key coordination hub across internal teams, brokers, and external partners
* Make a direct impact on the client onboarding experience through organization and follow-through

Responsibilities
* Own end to end implementation and onboarding for new and existing accounts from kickoff through transition to the service team
* Partner with brokers and internal teams to confirm sold plan details including plans rates group structure riders commissions and spending accounts
* Coordinate implementation meetings and calls including third party vendors and enrollment partners
* Maintain accurate account setup across internal systems including assigning account and group numbers and verifying configuration
* Update and manage all implementation records and documentation in Salesforce including required forms agreements attachments amendments signatures and final distribution
* Drive post go live steps including cancelling old group numbers coordinating ID card release and sending the formal transition communication about 30 days after the effective date

Required Qualifications
* At least 2 years  of experience in client onboarding, implementation, or account management
* CRM proficiency, ideally Salesforce
* Comfortable navigating multiple systems and asking clarifying questions when needed

Preferred Qualifications
* Experience in insurance, healthcare, benefits, or enrollment environments
* Familiarity with group plans, riders, enrollment processes, underwriting, or contract workflows