Mental Health Helpline Advocate – Framingham, Massachusetts

Your voice could be someone's turning point. Be there when people need support most. As a Mental Health Helpline Advocate, you'll provide compassionate, immediate support to people experiencing emotional distress or suicidal thoughts, listen without judgment, and connect callers with the resources and help they need.

Research highlighted by WBUR found that suicide deaths among people ages 15-34 were 11% below projected trends in the two-and-a-half years after the launch of 988, with researchers estimating 4,372 fewer deaths than expected. The findings are suggestive--not proof of causation--but underscore the potential impact of accessible crisis support.

Why This Job Is Awesome

• Make a real difference: Be there when someone needs support most.
• Do meaningful work: Help connect people to resources that can change the course of a crisis.
• Build valuable skills: Gain experience in crisis communication, de-escalation, and active listening.
• Join a purpose-driven team: Work alongside people committed to mental health advocacy.
• Earn $22/hour: Build your career while doing work with purpose.

The Role

• Respond to crisis and support calls with empathy and professionalism.
• Use active listening and de-escalation techniques.
• Connect callers with appropriate resources and emergency support when needed.
• Accurately document interactions and follow established protocols.
• Maintain confidentiality and emotional resilience throughout your shifts.

Schedule: Onsite; varies based on operational needs
Education: High School Diploma or GED
Experience: 1+ year in customer service, call center, or related support