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IT & Technology
Temp-to-Hire
Worcester, Massachusetts
Onsite
IT & Technology
Onsite
Worcester, Massachusetts
Temp-to-Hire
We are looking for a Help Desk Support to provide hands-on, customer-first IT support for faculty, staff, and students. This is a great opportunity to help and gain experience asap.
Key Details
- Pay Rate: $28/hour
- Schedule: 8:00am-5:00pm Monday-Friday
- You'll be part of a supportive, collaborative IT group during a busy, mission-critical time of year.
- You'll build real, transferable desktop support experience in a campus setting, supporting a wide range of users and issues.
- You'll have the chance to learn the organization's processes quickly and become a go-to resource for day-to-day IT support.
- Resolve 15-25 support tickets/day, from sign-in issues to deeper troubleshooting
- Provide desktop support and walk-up/onsite assistance for faculty and staff
- Deploy and set up laptops for new faculty/staff (imaging/configuration as needed)
- Support classroom/AV-related calls in coordination with onsite teammates
- Assist students with Wi-Fi connectivity and basic laptop support
- Handle light account support such as password resets (limited Active Directory use)
- Communicate clearly: set expectations, provide updates, and escalate when appropriate
- 1 to 3 years of help desk / desktop support experience (internship experience considered for recent grads)
- Hands-on troubleshooting ability (hardware/software, connectivity, basic account issues)
- Comfortable working fully onsite and moving between buildings throughout the day
Disclaimer: There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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About ProPivotal
ProPivotal (formerly Professional Staffing Group - PSG) has proudly served the Boston area for 30 years and specializes in Healthcare, Asset Management & Financial Services, Higher Education, Accounting & Finance, Professional & Administrative, and Technology staffing. Recognized as a 16-year honoree of ClearlyRated's Best of Staffing Awards, our team has supported over 4,250 companies, placed 95,000 successful hires, and billed more than 21 million talent hours. With every placement, we live out our commitment to be a trusted partner you can count on.
Worcester, Massachusetts
IT & Technology