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We are looking for a Help Desk Technician to provide hands-on, customer-first IT support for faculty, staff, and students. This is a high-visibility role where your communication skills matter just as much as your technical troubleshooting ability and where being proactive and team-oriented will set you up for success.

Key Details

• Pay Rate: $24/hour
• Work Arrangement: On-site in Worcester, MA 8am-5pm Monday-Friday
• Environment: Higher education (faculty/staff/student support)
• Job Type: Contract with strong potential to extend and possible conversion

• You'll be part of a supportive, collaborative IT group during a busy, mission-critical time of year.
• You'll build real, transferable desktop support experience in a campus setting, supporting a wide range of users and issues.
• You'll have the chance to learn the organization's processes quickly and become a go-to resource for day-to-day IT support.

• Resolve 15-25 support tickets/day, from sign-in issues to deeper troubleshooting
• Provide desktop support and walk-up/onsite assistance for faculty and staff
• Deploy and set up laptops for new faculty/staff (imaging/configuration as needed)
• Support classroom/AV-related calls in coordination with onsite teammates
• Assist students with Wi-Fi connectivity and basic laptop support
• Handle light account support such as password resets
• Communicate clearly: set expectations, provide updates, and escalate when appropriate

• 1 to 3 years of help desk / desktop support experience (internship experience considered for recent grads)
• Strong customer service skills with a professional, approachable communication style
• Hands-on troubleshooting ability (hardware/software, connectivity, basic account issues)
• Proficiency with Microsoft Office Suite
• Comfortable working fully onsite and moving between buildings throughout the day

• Familiarity with Adobe Acrobat Pro
• Any exposure to computer imaging and/or Active Directory (password resets, basic support)